Bought in the iPhone app
Plans and credit packs bought in the Linota iPhone app are sold and billed by Apple (Apple Distribution International Ltd., Ireland) through the App Store, under Apple's terms. So these steps go through Apple:
- Cancel a subscription in your Apple account settings: on the iPhone, Settings, your name, Subscriptions, or at apps.apple.com/account/subscriptions. Cancel at least 24 hours before the current period ends; you keep the plan until then.
- Withdraw within 14 days, or ask for a refund, through Apple: with Request a refund on Linota's Plan screen, or at reportaproblem.apple.com. Apple decides and refunds.
- When Apple refunds a purchase, Linota removes what it gave: the plan or the pack's credits.
- Deleting your Linota account does not cancel an App Store subscription. Cancel it with Apple first.
Questions: help@linota.de. We help, but Apple handles the payment.
Bought on the website
Plans are not sold on the website yet. When they are, this page explains how to cancel and withdraw from a website purchase, with the buttons for both at the bottom of every page.